Spinkle Support

Need help, found a bug or have an idea? Email yadaumur@gmail.com. Please tell us your device, its iOS version and the Spinkle version (at the bottom of Spinkle's Settings), and what happened. We read every message.

Frequently asked questions

How do I play?

Tap the record to hear the first 0.1 seconds of a song, then pick the right title from the four options. A wrong pick or Skip unlocks a longer snippet: 0.5, 3, 5 and then 10 seconds. The less you need to hear, the better your score.

When does the next daily song arrive?

Every day at midnight, your local time. Everyone gets the same song on the same day.

I bought Pro, but the app doesn't show it.

Open Spinkle's Settings and tap Restore Purchases (it's also on the Pro screen). Make sure you're signed in to the App Store with the same Apple Account you used to buy Pro.

How do I get a refund?

Apple sells Spinkle Pro and handles refunds. Request one at https://reportaproblem.apple.com. We can't issue refunds ourselves.

Are my stats backed up?

Your stats, streaks and badges are stored on your device. They're included in your device's iCloud or computer backup and come back when you restore that backup, but they don't sync between devices. Deleting the app deletes them.

How do leaderboards and achievements work?

They use Apple's Game Center, which is optional. Sign in under Game Center in iOS Settings, then open the Me screen (the person icon at the top of Home). The badges on the Me screen also work without Game Center.

How do I change the language?

Open Spinkle's Settings and choose Language. Some languages also add a daily song of their own on Home.

A song won't play.

Song previews are streamed from Apple, so check your internet connection and try again. If it keeps happening, email us with the song's category or the daily's number.

How do I turn off the daily reminder?

Switch it off in Spinkle's Settings, or under Notifications in iOS Settings.